Pathmaker Consulting
IT Services with True Customer Focus
Implementation | Advisory | Coaching
Your Partner for Large-Scale IT Transformations
In the face of large-scale IT transformations, many companies find themselves at a crossroads.
For established companies and emerging startups alike, the complexity of modern IT transformations outpaces traditional approaches, leaving even the most experienced teams navigating a maze of challenges.
With the failure rate of IT projects remaining high, it's clear that conventional approaches to delivering IT solutions must be reevaluated.
Sounds familiar?
Then, Rethink your IT Delivery.
Traditional project delivery, focused on rigid company metrics and methods, fails to keep pace with dynamic customer demands.
Shifting focus to a team centric model—where empowered teams drive success—enables a move towards customer-centric values. This approach transforms challenges into success stories by prioritizing adaptability and collaboration.
And Make IT Stick.
Delivery does not end with Go-Live. As company structures and system demands become more dynamic, solutions require high adaptability with minimal intervention over time.
Change starts even before Kick-Off. Adress both system and organizational needs with a customer-centric strategy early on and any solution will become a catalyst for future demands and scaling needs.
Pathmaker Consulting offers services to Lead, Advise and Coach in the areas of
Project Leadership & Change Management.
Together we will deliver your IT solution so that it can overcome any headwinds and will be integrated and adopted sustainably.
The expertise for your journey.
Project Leadership.
Build exceptional teams that operate based on compassion, trust and are calibrated on high value delivery with a lightweight framework and a clear direction to guide them.
As project leaders we can help you build great teams and frameworks to steer your project with minimal friction and highest precision towards successful completion.
Change Management.
Make customer success the north star and align your vision and change journey towards customer centricity, even beyond go-live.
We devise strategies for change management and technology adoption as advisors or by taking the lead as a change & adoption experts for your delivery.
The Services to shape your IT Delivery.
Change Management.
Project Leadership.
Delivery as a Service
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Change planning, persona definition and senior stakeholder integration with a customer-centric focus
Change execution, communication, training & stakeholder inclusion, Power User activation
Project to BAU transition, user adoption & demand process integration
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Project planning according to customer-centric strategy
Building high-performing teams with a tailored execution method
Precise requirements elicitation and feature forming
Project realisation and controlling until Go-Live
Advisory
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Adoption Health Check and identification of critical bottlenecks
Strategy forming and customer journey building
Realisation roadmap creation and early intervention measures
Business integration roadmap, adoption measuring and scaling practices
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Building of robust team structures with the right skillset and mindset
Integration of change vision throughout realisation methodology
Design of custom frameworks to create a team-centric execution strategy
Coaching
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Regular sparring sessions to address most urgent pain points
Solution building and reviewing team-centric approaches and frameworks
Feedback & adjustment of measures
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Regular sparring sessions to address most urgent pain points
Solution forming and establishing a customer-centric mindset
Feedback & adjustment of measures
Benefits of working together
Where Pathmaker methods show the highest effect.
Rethinking your IT Delivery to team-centric methods and applying customer-centric strategies to make IT stick shows tangible impacts on measurable factors and strategic objectives alike:
Measurable
Precise requirements management and expectation alignment
Tackling 60% of cost overruns and post Go-Live adjustments.
Robust control of delays and reduction of inefficiencies
Improving 7-10% of overtime reduction and cost to value attribution of 50%.
Improved speed towards digital maturity and adoption
Boosting effect on revenue increases up to 25% and cost savings up to 28%.
Strategic
Enhanced Customer Experience
Ensuring more personalized, seamless, and engaging interactions across digital platforms.
Increased Organizational Agility
Adaptability to market changes and customer demands, maintaining a competitive edge.
Improved Business Resilience
Enabling organizations to navigate through crises more effectively and emerge stronger.
